Centralizing Remote Operations: Lessons from Hawaii

Larisa manages fuel operations across multiple Hawaiian Islands from her base in Honolulu, making physical site visits challenging when issues arise hundreds of miles away. SAIM’s digital twin feature has become essential for her geographically dispersed team, enabling real-time collaboration with operators, engineers, and vendors across different locations. During a recent load rack issue, the digital twin allowed stakeholders in Hawaii, Canada, and Kansas City to simultaneously view assets and assess potential costs through a simple Teams call—transforming remote troubleshooting and decision-making for her island-based operations.

Geographic Dispersion Creates Operational Challenges

Managing fuel facilities spread across the Hawaiian Islands while physically based in Honolulu presents significant logistical difficulties for Larissa’s team. The hundreds of miles separating locations make it impractical to provide immediate on-site support when operators need assistance, creating potential delays in addressing equipment issues and requiring innovative solutions for remote facility management and assessment across the archipelago.

Digital Twin Enables Real-Time Remote Collaboration

SAIM’s digital twin feature transformed how Larissa’s team handles complex technical issues by allowing multiple stakeholders to view identical asset information simultaneously. During a critical load rack problem, she coordinated a Teams call where engineering support in Canada, vendors in Kansas City, and local staff could all examine the same digital representation of assets and pipeline configurations in real time.

Screen-Sharing Capabilities Accelerate Problem Resolution

The ability to share SAIM’s digital twin during virtual meetings dramatically improved decision-making speed and accuracy for cost assessments and troubleshooting. Rather than relying on phone descriptions or waiting for site visits, Larissa’s distributed team—spanning three geographic locations—could visualize exact asset configurations together, ensuring everyone understood the situation identically and could contribute informed recommendations for resolving the load rack issue.