A Focus on Progress and Vision in 2023
SAIM President Tina Lux-Boim thanks clients while outlining 2023 priorities: expanding to 32 airports, enhancing customer success programs, and elevating service through growth, training, and the SAIM CONNECT conference.
Thank you for your continued trust and support of SAIM. I’m in awe of our progress since I joined SAIM in the spring of 2021. The software and the company have experienced tremendous growth and transformation in a short time, and you, our clients and users, have played such a pivotal role.
In 2023, we are maintaining our pattern of growth. A year ago, we were live at 10 airports throughout the country. This year, we plan on deploying our software to at least 12 new commercial airport locations, extending our coverage to include 32 airports across the United States — a remarkable increase that I’m proud to highlight.
This expansion is happening while we work to enhance your experience with us and improve the products we offer you. We’ll increase our staff across the board, adding to our customer success, office support and technical/development teams. With this, we can improve our service and support for our clients, and importantly, our daily application users.
I’m really excited about the multifaceted customer success program we’re building out, which will include regular team calls with each location and enhanced training opportunities. We’re developing useful articles and short training videos that will be available on demand. We’re even working on a user certification program, which you’ll hear more about later this year.
In 2022, we held our inaugural SAIM CONNECT user conference, bringing together a network of industry professionals to embrace the power of data to inform the business of fuel. It proved extremely valuable, and we plan to make this year’s event even better, so I hope to see you in Chicago in April!
I’m committed to ensuring SAIM remains efficient and accountable in meeting our commitments to our clients and application users. I want to thank you again for being on this journey with us. We value the business of our current clients and look forward to earning the trust and business of those who have not yet begun using SAIM.
Sincerely,
Tina Lux-Boim
Houston-based Smart Asset Integrity Management LLC (SAIM™) benefits from the experience and knowledge of the facility design engineers and specialists at its mother company, Argus Consulting, Inc., a leader in the fuels systems infrastructure engineering industry. For more than 25 years, employee-owned Argus Consulting has focused solely on program management, design, construction administration, and asset integrity management of fuel receiving, storage and distribution facilities and systems.
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