admin, Author at SAIM

What is the best career lesson you’ve learned so far?

To not fear hearing the answer ‘no’ to a question. If someone says no to a question, you haven’t lost anything; but if they answer yes, you have gained something. Be brave and just ask the question!

What do you like most about your job?

I love being back in the software/SaaS industry, as well as working for a startup. In the short time that I have been with SAIM, I have really enjoyed meeting and interacting with my coworkers. The people are great!

What element of the SAIM digital platform is most interesting to you?

As an accountant, it is incredibly interesting to learn about the maintenance and monitoring of tank farms and how crucial these functions are. The SAIM platform provides real-time data that the facilities can use to make decisions to support the tank farm functions.

What drew you to begin your position with SAIM?

Previously, I worked in the software industry for several years, but more recently I had been working in a different industry. I am drawn to the culture and the vibe of the software industry. The environment tends to spur out-of-the-box thinking and is collaborative, and I am happy to say that SAIM possesses these characteristics.

Also, I have previously worked with Tina. She is very dynamic and has a vision for the company. To have an opportunity to work with her again was a no brainer.

In five words or less, describe what it’s like to work for SAIM.

Stimulating. Exciting. Rewarding. Team-centric.

Where can you be found when you’re not at work?

I am usually home or doing some activity with my husband and two dogs. I love to cook but can’t follow a recipe to save my life.

Thank you for your continued trust and support of SAIM. I’m in awe of our progress since I joined SAIM in the spring of 2021. The software and the company have experienced tremendous growth and transformation in a short time, and you, our clients and users, have played such a pivotal role.

In 2023, we are maintaining our pattern of growth. A year ago, we were live at 10 airports throughout the country. This year, we plan on deploying our software to at least 12 new commercial airport locations, extending our coverage to include 32 airports across the United States — a remarkable increase that I’m proud to highlight.

This expansion is happening while we work to enhance your experience with us and improve the products we offer you. We’ll increase our staff across the board, adding to our customer success, office support and technical/development teams. With this, we can improve our service and support for our clients, and importantly, our daily application users.

I’m really excited about the multifaceted customer success program we’re building out, which will include regular team calls with each location and enhanced training opportunities. We’re developing useful articles and short training videos that will be available on demand. We’re even working on a user certification program, which you’ll hear more about later this year.

In 2022, we held our inaugural SAIM CONNECT user conference, bringing together a network of industry professionals to embrace the power of data to inform the business of fuel. It proved extremely valuable, and we plan to make this year’s event even better, so I hope to see you in Chicago in April!

I expect big things from SAIM this year, and you should, too. As a company, we continue to invest in the internal systems and processes that will make doing business with us and using our platform even easier, supporting growth and helping us attain the highest level of customer satisfaction.

I’m committed to ensuring SAIM remains efficient and accountable in meeting our commitments to our clients and application users. I want to thank you again for being on this journey with us. We value the business of our current clients and look forward to earning the trust and business of those who have not yet begun using SAIM.

Sincerely,

Tina Lux-Boim

Houston-based Smart Asset Integrity Management LLC (SAIM™) benefits from the experience and knowledge of the facility design engineers and specialists at its mother company, Argus Consulting, Inc., a leader in the fuels systems infrastructure engineering industry. For more than 25 years, employee-owned Argus Consulting has focused solely on program management, design, construction administration, and asset integrity management of fuel receiving, storage and distribution facilities and systems.

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SAIM Expands Internationally with First Canadian Deployment at YVR

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SAIM has officially begun its international expansion with its first Canadian deployment at Vancouver International Airport (YVR). This milestone marks an important step as SAIM prepares to support fuel facility operations at 11 airports across Canada by June, extending its platform beyond the United States and into a growing international footprint.

YVR represents a powerful first example of SAIM’s capabilities at scale. The airport’s fuel operations team manages a vast, complex environment that requires visibility across thousands of assets and multiple operational areas. With SAIM, YVR operations now has visibility into everything from critical fueling infrastructure in the tank farm to everyday operational equipment — down to lab equipment and smoke alarms — creating a single, trusted source of asset data to support inspections, preventative maintenance planning, and day-to-day operational decision-making.

Through SAIM’s Maintenance capabilities, teams can manage regulatory inspections, plan and document preventative maintenance, track work orders and associated costs, and maintain a complete history for each asset in one place — helping ensure consistency, accountability, and long-term asset performance.

After transitioning from a competitor system that was never fully adopted, the fuel operations group selected SAIM for its hands‑on implementation, training, and ongoing support to improve adoption across teams and shifts. As one team member shared during onboarding, “It almost seems too good to be true, but if you can deliver everything you have shown us in this training, it changes everything.”

SAIM is built to deliver on that expectation. Through close collaboration, ongoing customer success resources, and continuous platform development, our team works alongside operators to ensure the system delivers meaningful, lasting value in real-world operations.

The successful YVR deployment sets the stage for additional Canadian aviation fueling infrastructure rollouts and continued global expansion, supporting a broader shift toward more connected, data-driven system operations.

At SAIM, innovation doesn’t stop at our platform. It extends to how we show up digitally. Our newly redesigned website, SAIM.com, represents a significant step forward in how we communicate our value and serve both existing and prospective customers.

A Digital Platform That Reflects Our Innovation and Value

The redesign was driven by a clear goal: evolve our message and expand the digital footprint of the SAIM platform. As infrastructure intelligence continues to play a critical role across transportation, defense, industrial and AEC sectors, we recognized the need for a website experience that clearly articulates our capabilities, modular solutions and technical depth.

Built Around the Customer Journey

The new SAIM.com delivers a more intuitive, best-in-class digital experience built around user needs. We refined the site architecture to ensure logical content flow and seamless navigation, creating a smooth and satisfying customer journey from first visit to conversion. Visitors can now more easily explore our core value propositions, understand our use cases and see how the SAIM platform adapts to diverse operational environments.

Industry-Specific Pathways for Decision-Makers

We also placed greater emphasis on clearly communicating our unique selling points and strategic industry partnerships. Dedicated industry pathways help key decision-makers quickly access relevant information tailored to their sector or job role, whether they are evaluating infrastructure monitoring solutions for complex transportation networks or mission-critical defense applications.

Turning Engagement into Action

Beyond improved usability, the redesigned website is a strategic lead generation engine. Compelling content, streamlined calls to action and enhanced technical storytelling, including self-guided demos, work together to move visitors from interest to engagement.

This launch marks an important milestone for SAIM. Our platform continues to advance, and now our digital presence reflects the same level of precision, intelligence and performance that our customers expect from us every day.

Tell us about your career leading up to your position with SAIM.

I’ve been in the aviation fuels industry for 20 years. I started on the reseller side before moving to the airline (buyer) side. Most recently, I worked for a software company as a SaaS provider that helps airlines with fuel management, direct operating costs, and other SaaS solutions.

What’s your favorite part about working in this industry?

The aviation industry has a global reach, but it is still small and close-knit. One of my favorite parts is getting to know all those people who help operate the world’s jet fuel supply.

Looking back at your career so far, what accomplishment are you most proud of?

I think SAIM is the culmination of my entire career. After working on both sides (seller and buyer) of commercial aviation as well as the general aviation space, I know the pain points and challenges our users face. All those experiences have brought me to this point.

What element of the SAIM digital platform has you most excited?

I’m excited about what the platform does for the industry in general – not only removing the pen and paper nature, but providing visibility into the condition and lifecycle of fuel infrastructure assets. The industry is getting to the stage where we’re not shying away from technology. SAIM helps with the manual process gap people are experiencing, making facilities more efficient.

In what ways have you seen SAIM serve the airlines in how they manage their critical fueling systems?

I saw SAIM at the beginning when the focus was on as-builts and scans. I’ve enjoyed seeing how it’s expanded to include maintenance capabilities, helping both the operators and airlines in managing their fueling systems more efficiently.

What are you most looking forward to with SAIM in 2026?

I’m looking forward to making connections with SAIM users this year and understanding how we can help support their operations, both today and into the future.

What drew you to wanting to begin your position with SAIM?

After working with Argus Consulting on projects in past positions, I knew the quality of work and the reputation the team has in the aviation fueling industry. The opportunity of getting to work with them, continuing to build on what’s already been established, and helping drive continued growth was really exciting to me.

Where can you be found when you’re not at work?

I’ll either be walking my dog with my wife, golfing, or watching sports.

What’s a fun fact about you?

I earned my Commercial Pilot certificate before I had ever flown on a commercial flight as a passenger.

What do you like most about your job?

It allows me to blend the use of technical knowledge and social fluency to provide a well-rounded, personal experience for clients.

What does your role as Help Desk, Training, and Documentation Specialist entail?

My role entails help desk support, training facility personnel, creating documentation for SAIM software updates, and helping us achieve compliance for cybersecurity standards like SOC2 and ISO by hardening data handling procedures and assessing SAIM’s overall cybersecurity posture.

What do you like most about your job?

It allows me to blend the use of technical knowledge and social fluency to provide a well-rounded, personalized experience to our clients, enabling them to truly understand and adopt SAIM’s full tool kit with confidence and excitement.

What element of the SAIM digital platform has you most excited?

The Digital Twin architecture is so cool! Providing our customers with a comprehensive, single source of truth that is visually easy to understand and accurate down to the millimeter. What a useful tool that can impact so many industries!

In one sentence, describe the SAIM platform.

Your one stop shop for Asset and Maintenance management that helps organizations streamline compliance, task and work order handling, and overall asset tracking in a single centralized platform.

How would you describe the culture of working for SAIM?

Everyone I’ve met has great energy and has been super helpful! You can tell everyone enjoys working with one another. The words “grateful” and “focused” are very fitting terms for the SAIM team!

What are you most looking forward to with SAIM in 2026?

I’m looking forward to learning more about our verticals, future clients and helping improve our processes to secure cyber certifications and military clients.

What’s your personal mantra or motto?

“We are blessed without expense.” There is so much to be grateful for, and our only responsibility is to make the most of it. Take what you’ve been given and multiply!